Success in the tourism industry depends on your knowledge of the city you work in and your ability to go above and beyond a customer's expectations. This service-oriented industry thrives on repeat business and referrals.
If you enjoy catering to others, consider a career as a concierge, travel agent, chauffeur, tour guide or flight attendant.
Description: Concierges are personal assistants to hotel customers. They help with a range of needs, from making restaurant reservations to finding tickets for events. A concierge should know about the area, be able to give directions, have excellent communication skills, enjoy working with people and be able to adapt.
Training: High school diploma; industry experience.
Average salary: $25,000.
Description: Travel agents help clients with travel plans. They secure airline tickets and information and advice on destinations, transportation, hotel accommodations and tours. Depending on a customer's needs, travel agents may suggest a cruise or set up land packages or resort stays. Agents should be knowledgeable about the packages they sell and have excellent customer service skills.
Training: High school diploma; industry certification available.
Average salary: $29,210.
Description: Chauffeurs transport passengers from one point to another and help them navigate new cities. Chauffeurs may drive limousines or other vehicles. Taxi drivers may cruise streets looking for passengers, be available for prearranged pickups or get pickup orders from dispatchers. Drivers should be able to follow directions, navigate in their cities and be customer-oriented.
Training: High school diploma; current driver's or chauffeur's license.
Average salary: $20,300.
Description: Tour guides escort groups or individuals through an exhibit or places of interest. They may work in museums, zoos or for companies that provide sightseeing trips. Guides should be personable, have excellent communication skills, enjoy speaking and be knowledgeable about places of interest and the history of a city. They may speak from a script.
Training: High school diploma. Bachelor's degree may be required by some companies.
Average salary: $22,300.
Description: Major airlines are required by law to provide flight attendants for the safety and security of passengers. Flight attendants must be able to act fast in an emergency. They assist passengers and may prepare drinks, food or snacks and help passengers store items. They should have good customer service skills and be flexible.
Training: High school diploma; some airlines prefer bachelor's degree. Must pass a Federal Aviation Administration-mandated background check.
Average salary: $53,780.
(Originally published Nov. 3, 2008)
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